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Excessive EFTPOS Fees Scrapped From 1st September 2017

The Reserve Bank has announced last week new regulations aimed at preventing merchants from gouging customers on credit card fees. From 1st September 2017, an excessive payment surcharge ban will apply to all businesses in Australia, so you can only be charged what it costs businesses to process the payments (surcharges passed on to consumers will have to reflect the actual cost to the merchant).

    • Collect Debt by using Great Communication

      Collect Debt by using Great Communication

      “When we change the way we communicate, we change society” ― Clay Shirky Video courtesy of Repute Agency Communication is a very powerful tool that can either make or break your goal for debt recovery. ...

      January 07, 2013
    • How to Connect with a Customer when Debt Collecting?

      How to Connect with a Customer when Debt Collecting?

      “Forget about the sales you hope to make and concentrate on the service you want to render”. – Harry Bullis   Customer Service in Debt Collecting Here are 13 simple but powerful rules to follow in order to properly connect to a cu...

      April 07, 2012
    • 5 Powerful Communication Strategies for Top Customer Service

      5 Powerful Communication Strategies for Top Customer Service

      “Want to know how to come up top of your business competitors? Improve your Customer Service!”? Ranka Cvetkovic  In the current customer- relationship-dominated economy, your business success is dependent on how much better your customer...

      January 16, 2013
    • Boost Productivity with Unhappy Customers

      Boost Productivity with Unhappy Customers

      How do you deal with unhappy customers? If you’re a business owner or an entrepreneur, chances are you’ve had to deal with an unhappy customer every so often.  This video below by Alex Mandossian will help you understand how to effectively learn...

      February 20, 2012
    • 6 Ways to Get An Angry Customer to Back Down

      6 Ways to Get An Angry Customer to Back Down

      Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with so...

      October 24, 2011
    • Build Your Power Of Persuasion By Practicing 6 Simple Techniques

      Build Your Power Of Persuasion By Practicing 6 Simple Techniques

      “When you collect bad loans… you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation” – John Stumpf We all use persuasion in our daily lives, both at home an...

      October 25, 2014
    • Simple Debt Collecting Strategy: Kindness & Empathy

      Simple Debt Collecting Strategy: Kindness & Empathy

      “My religion is kindness” – Dalai Lama   Professional debt collectors know that most people end up with debt as a result of other life difficulties. It is also obvious that most people are decent and would love to sort out thei...

      February 11, 2014
    • Who To Call 1st When Debt Collecting?

      Who To Call 1st When Debt Collecting?

      This is a very frequent question from people who debt collect in their businesses.  Obviously, you would need to call ALL clients or customers with outstanding and due accounts.  However, “Who to call 1st when debt collecting?” is a GREAT quest...

      February 18, 2013
    • How To Boost Your Cash Flow By Using SMS

      How To Boost Your Cash Flow By Using SMS

      “My kids idea of a hard life is to live in a house with only one phone: – George Foreman  Having worked with different businesses in different industries, we have noticed a stigma among business owners that keeps on popping up every now ...

      June 05, 2013
    • Improve Debt Collection Processes Using Voice & SMS

      Improve Debt Collection Processes Using Voice & SMS

      “In this new wave of technology, you can’t do it all yourself, you just have to form wise alliances” –   CS Helu   ‘Collecting debts in the current financial environment can be an expensive and time consuming process. Th...

      November 28, 2011
    • Excessive EFTPOS Fees Scrapped From 1st September 2017

      Excessive EFTPOS Fees Scrapped From 1st September 2017

      Have you heard about the recent changes to credit card surcharging?   The Australian Competition and Consumer Commission (ACCC) said the ban, which has been in effect for large businesses since last September, will extend to all businesses that are...

      September 09, 2017
    • Cash Flow – Does Fear of Rejection Stop You from Collecting Debt?

      Cash Flow – Does Fear of Rejection Stop You from Collecting Debt?

      “Consult not your fears but your hopes and your dreams. Think not about your frustrations, but about your unfulfilled potential. Concern yourself not with what you tried and failed in, but with what it is still possible for you to do.” – Pope J...

      November 24, 2012
    • 5 Tips for Preventing and Dealing with Non-Paying Clients

      5 Tips for Preventing and Dealing with Non-Paying Clients

      Courtesy of Small Business Success Blog  Late or non-paying clients are a hard fact of business. Small businesses in particular are vulnerable because they lack the accounting and legal resources to deal with these customers, with collections fallin...

      September 19, 2012
    • Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)

      Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)

      In business you get what you want by giving other people what they want. All you need to do – listen well!  Let’s take a look at some signs and symptoms that may be early indicators of bad debt problems. Observing these early signs and inves...

      September 30, 2014
    • The Power of Regular Account Statements

      The Power of Regular Account Statements

      “Diligence is the mother of good fortune. ”? Benjamin Disraeli Sound account receivable processes are a part of an effective bad debt risk management system. Standard processes and procedures would allow your business to first manage risk rather ...

      January 28, 2013
    • Debt-Free Holiday Tips for this Season

      Debt-Free Holiday Tips for this Season

      “Too many people spend money they haven’t earned to buy things they don’t want to impress people they don’t like” – Will Smith  The Holiday Season tends to lure us all into getting into more spending and debt.  Big-item buying and unpla...

      December 06, 2012
    • Happy Easter

      Happy Easter

      Easter is meant to be a symbol of hope, renewal, and new life.  Easter is here and it is a wonderful time of the year. We wish you blessings of God and that your business gets profitable. Have a beautiful, loving and profitable Easter!  ...

      April 16, 2017
    • Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 1)

      Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 1)

       ‘It is health that is real wealth and not pieces of gold and silver” – Mahatma Gandhi  So, you want to find out if your business is healthy and successful?    A look at the Balance Sheet and the Profit and Loss Statement at the EFY can ce...

      May 14, 2014
    • Credit Reporting Important Updates

      Credit Reporting Important Updates

      For all businesses and consumers in Australia, this is a very important update regarding credit reporting changes and new regulations.  From 12 March 2014  new information can be included on your credit report as part of changes to Australia’...

      March 08, 2014
    • Secrets To Becoming More Productive

      Secrets To Becoming More Productive

      Courtesy of Anna Vital & Catherine Clifford  “You know those people who get so much done it seems like they have 30 hours in every day while the rest of us mere mortals have a measly 24? You know, the ones who seem to get more accomplished...

      December 29, 2013
    • Learn to Speak the Language of Success

      Learn to Speak the Language of Success

      “Be still when you have nothing to say; when genuine passion moves you, say what you’ve got to say, and say it hot.” – DH  Lawrence  We all want to be successful, but most of us don’t know how to get there. What makes ...

      March 13, 2013
    • Plan Financial Freedom this 2013

      Plan Financial Freedom this 2013

      “Always bear in mind that your own resolution to succeed is more important than any one thing.” ? Abraham Lincoln   After the rush and thrill of the Holiday season, this is a perfect opportunity for all of us to  sit back, summarize the highs ...

      December 27, 2012
    • How To Overcome Rejection? – Part 2

      How To Overcome Rejection? – Part 2

      What’s your personal experience with being rejected?  How do you respond to being rejected?  What are the feelings you experience when rejected?  Do these feelings affect you in your day to day life;  does rejection affect  your self estee...

      July 15, 2013
    • How To Overcome Rejection? – Part 1

      How To Overcome Rejection? – Part 1

        “I take rejection as someone blowing a bugle in my ear to wake me up and get going, rather than retreat” –  Sylvester Stallone  Recently I read an interesting article about rejection that made me stop and think for a moment. Why is...

      April 28, 2013
    • Some Interesting Facts in Debt Collecting

      Some Interesting Facts in Debt Collecting

      “The best way to learn facts is by failing” – unknown  If you are doing your own business debt collecting, you might be surprised to learn the following facts from the inside debt collecting industry. 20% of your clients/customers  make 8...

      May 30, 2012
    • Debt Collecting – Frequently Asked Questions & Answers (Part 2)

      Debt Collecting – Frequently Asked Questions & Answers (Part 2)

      “To always develop and grow, I’m always asking questions.”    Q Why would my small business need a Credit Control System, when my business turnover is not very big, Isn’t this kind of professional approach only for much bigg...

      May 09, 2012
    • Debt Collecting – Frequently Asked Questions and Answers (Part 1)

      Debt Collecting – Frequently Asked Questions and Answers (Part 1)

      “Debt –  An ingenious substitute for the chain and whip of the slavedriver.” – Ambrose Bierce  This is our first post in the series of the most frequently asked questions and answers regarding debt collecting. Q How quickly ...

      March 26, 2012
    • Q & A: How to Organise an Effective Debt Repayment Plan?

      Q & A: How to Organise an Effective Debt Repayment Plan?

      At some point, most businesses will come to the stage in debt collecting that a debt could be collected only by accepting installment payments. If you are serious about collecting your debt, you need to re-negotiate the payment agreement and set up a...

      May 16, 2011
    • Bad Debt – How To Write It Off In MYOB

      Bad Debt – How To Write It Off In MYOB

      When a bad debt could not be collected after trying all possible collection methods, than a record adjustment must be made to reflect the uncollected payment. This is known as a Bad Debt Write Off.  A general journal entry must be made to reflect th...

      December 06, 2011
    • Happy Easter

      Happy Easter

      Easter is meant to be a symbol of hope, renewal, and new life.  Easter is here and it is a wonderful time of the year. We wish you blessings of God and that your business gets profitable. Have a beautiful, loving and profitable Easter!  ...

      April 16, 2017
    • Build Your Power Of Persuasion By Practicing 6 Simple Techniques

      Build Your Power Of Persuasion By Practicing 6 Simple Techniques

      “When you collect bad loans… you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation” – John Stumpf We all use persuasion in our daily lives, both at home an...

      October 25, 2014
    • Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)

      Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)

      In business you get what you want by giving other people what they want. All you need to do – listen well!  Let’s take a look at some signs and symptoms that may be early indicators of bad debt problems. Observing these early signs and inves...

      September 30, 2014

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LATEST BLOG POSTS

Excessive EFTPOS Fees Scrapped From 1st September 2017

Have you heard about the recent changes to credit card surcharging?   The Australian Competition and Consumer Commission (ACCC) said the ban, which has been in effect for large businesses since last September, will extend to all businesses that ...

Read more
9
Sep

Happy Easter

Easter is meant to be a symbol of hope, renewal, and new life.  Easter is here and it is a wonderful time of the year. We wish you blessings of God and that your business gets profitable. Have a beautiful, loving and profitable Easter!  

Read more
16
Apr

Build Your Power Of Persuasion By Practicing 6 Simple Techniques

“When you collect bad loans… you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation” – John Stumpf We all use persuasion in our daily lives, both at ...

Read more
25
Oct

Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)

In business you get what you want by giving other people what they want. All you need to do – listen well!  Let’s take a look at some signs and symptoms that may be early indicators of bad debt problems. Observing these early signs and ...

Read more
30
Sep

Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 1)

 ‘It is health that is real wealth and not pieces of gold and silver” – Mahatma Gandhi  So, you want to find out if your business is healthy and successful?    A look at the Balance Sheet and the Profit and Loss Statement at the EFY can ...

Read more
14
May

Credit Reporting Important Updates

For all businesses and consumers in Australia, this is a very important update regarding credit reporting changes and new regulations.  From 12 March 2014  new information can be included on your credit report as part of changes to ...

Read more
8
Mar

Simple Debt Collecting Strategy: Kindness & Empathy

“My religion is kindness” – Dalai Lama   Professional debt collectors know that most people end up with debt as a result of other life difficulties. It is also obvious that most people are decent and would love to sort out ...

Read more
11
Feb

Secrets To Becoming More Productive

Courtesy of Anna Vital & Catherine Clifford  “You know those people who get so much done it seems like they have 30 hours in every day while the rest of us mere mortals have a measly 24? You know, the ones who seem to get more ...

Read more
29
Dec

Christmas Joke

Wising you a Merry Christmas and a joyful festive season!    At a monastery high in the mountains, the monks have a rigid vow of silence.  Only at Christmas, and only by one monk, and only with one sentence, is the vow allowed to be broken. ...

Read more
26
Dec

Business Communication Jokes

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere” – Lee Iacocca  This is a very funny story about business communication.  We thought you might like it too. Memo ...

Read more
3
Aug
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PORTFOLIO

  • Excessive EFTPOS Fees Scrapped From 1st September 2017

  • Happy Easter

  • Build Your Power Of Persuasion By Practicing 6 Simple Techniques

  • Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)

  • Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 1)

  • Credit Reporting Important Updates

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WHAT CAN WE DO FOR YOU? If you have any questions regarding issues with small business debt collecting, simple accounts receivable solutions, cash flow problems & solutions, help with collecting money, bad debt collections, managing accounts receivables and general customer service in debt collecting – we have got answers. Please type in your questions and concerns info below and we will try to reply to you as soon as possible. Do you have any unusual experiences or funny debt stories about your business or personal debt? If you do, please share them with us – we’ll love to hear them. You can simply contact us just to let us know what new services and improvements we can make for you to enjoy our site. Thank you!

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