How to collect debt and keep the client for years to come

‘As I go through all kinds of feelings and experiences in my journey through life — delight, surprise, chagrin, dismay — I hold this question as a guiding light: “What do I really need right now to be happy?” What I come to over and over again is that only qualities as vast and deep as love, connection and kindness will really make me happy in any sort of enduring way.’ Salzberg

‘If you’re a debt collector, it’s like getting struck by lightning every now and then. You’re having a great day and then BLAM! Your debtor who you chase for payment starts being really unpleasant and yelling at you over the phone. Something is terribly wrong and you are in the hot seat.

What do you do? Continue reading

Unethical Cash Collecting Exposed – Are You Making These 10 Mistakes In Your Business?

“Shallow men believe in luck, believe in circumstances….Strong men believe in cause and effect.” — Ralph Waldo Emerson

Ok, you are asking, “What does my business have to do with unethical cash collecting?” To explain this I am happy to share my recent personal experience, so just keep on reading…

Recently, due to my child not feeling well, I was urgently flying back home from a seminar in Melbourne with a major Australian airline.  As their frequent flyer member with a return ticket for the next day, I did not expect any major problems.  I was greatly mistaken! Continue reading

Q & A: How to Organise an Effective Debt Repayment Plan?

At some point, most businesses will come to the stage in debt collecting that a debt could be collected only by accepting installment payments.

If you are serious about collecting your debt, you need to re-negotiate the payment agreement and set up a valid debt repayment plan.

Many people asked me about the essentials of a good debt repayment plan. Continue reading