Customer Complaints – The Truth Behind Them (Part 1)

Just because nobody complains doesn’t mean all parachutes are perfect.

‘Handling customer complaints is an important part of keeping your business healthy and profitable. If you want your customers and clients to come back again you must meet and exceed their expectations consistently. When that doesn’t happen you end up with a complaint — if you are lucky.

A typical business hears from only 4% of its dissatisfied customers. The other 96% quietly go away and 91% of those will never return. Continue reading

Are Your Customer Complaints Giving You a Headache?

“I will not be as those who spend the day in complaining of headache, and the night in drinking the wine that gives it.” 

Customer complaints are a part of every business, yet many business owners experience it as their worst nightmare.  Why is it so difficult to listen to someone giving you free advice on how you can improve and grow your business?  When customers complain, what is really in there for you and your business?

Commonly, most of bad comments and complaints from your customers come up at the time when you are trying to get paid for your services. Continue reading

Cash Collecting – Electronic VS Standard Invoicing

Should your business cash collecting be evolving and changing with the technology? 

In today’s world when everything is becoming virtual overnight, cash collecting has been also moving towards full automation and paperless existence.

Research by leading IT analysts has found that companies with the fastest-growing profits in their industry sectors are the ones that are changing their document processes and automating them.  Businesses with effective document processes in their billings and cash collecting are more likely to experience profit growth and shortening of payment cycle. Continue reading