“A COMPLETE Step-by-Step GUIDE To SUCCESSFUL In House Debt Collection!” is an e-book aimed at every business owner who extends credit terms, accepts cheques, and has money owed to them from slow-paying and non-paying customers. Since every business owner experiences delinquencies, non-payment and bad debt at some point, this means that every business can benefit from this great pool of inside secrets in debt collecting. An absolute MUST for everyone with a running business, even if their receivables are not in trouble. This book is packed with insights and great tips on how to improve your collection system.
“Being defeated is often a temporary condition. Giving up is what makes it permanent” – Marilyn vos Savant
We all live in a world full of constant motion and change, packed with never ending business and personal challenges. There is little or no time available to focus on the good around us, as we mostly focus on our challenges. The all other things we have we take for granted. I find this video inspirational – it can refresh our spirit and boost the emotional bank account. Enjoy it!
Video courtesy of Anthony Fernando
‘Whenever you make a mistake or get knocked down by life, don’t look back at it too long. Mistakes are life’s way of teaching you. Your capacity for occasional blunders is inseparable from your capacity to reach your goals. No one wins them all, and your failures, when they happen, are just part of your growth. Shake off your blunders. How will you know your limits without an occasional failure? Never quit. Your turn will come.’ – Og Mandino
“Effective leaders use customer service tools to ensure customer satisfaction and retention, and financial growth.”
‘Here are a few easy steps to get to the root of the problem and to find out how to make that client or customer a “repeater.”
LISTEN: Close your mouth and listen. DO NOT INTERRUPT!! Let him or her blow off steam, get it out, and, as psychologists and facilitators say — “vent.” Sometimes that’s all they really need to do. The complaint they have may not be the real problem. It may have been the spark that created the fury. (more…)