“Customer service is not a department, it’s an attitude!” – Unknown
This is the 2nd part of the article, read our first blog post as an introduction…
A good debt collector knows that the “Carrot and Stick” approach also works with customers. So, how does this technique work in debt collecting?
The previous post was about the “Carrot”.
Now, the “Stick”: (more…)
“Being on par in terms of price and quality only gets you into the game. Service wins the game.’ – Tony Alessandra
If you want to make things happen the ability to motivate yourself and others is a crucial skill. Smart businesses use motivation to get results in their debt collecting. Motivation requires a delicate balance of communication, policy and incentives.
At the same time, if you want your customers to pay up consistently and on time, you have to have the ability and techniques to make them want to avoid the negative consequences if they do not pay debt on time. (more…)
“I like to do all the talking myself. It saves time, and prevents arguments.” – Oscar Wilde
” A foolish man tells a woman to stop talking, but a wise man tells her that her mouth is extremely beautiful when her lips are closed” – unknown
The video in the previous post is funny, as it teaches a crash course on How not to talk in a debt collecting call.
When making a call, do you make note of the following;
“Don’t use words too big for the subject. Don’t say “infinitely” when you mean “very”; otherwise you’ll have no word left when you want to talk about something really infinite.’ – CS Lewis
Many professional debt collectors know that most people they deal with do not want to default on their debt. Most of them do intend to pay their bills, and keeping a respectful relationship with them is extremely important.
Here is a reversed example of “real life” debt collecting call and How Not To Make a Debt Collection Call. It is really funny! (more…)