Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with some of the demanding and awkward situations they must face in dealing with angry customers.
“Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.” – Dale Carnegie
Are you searching how to solve your debt problems? By now I guess, you are startin to realise that your debt problems are connected to your other problems? … The common thing in all that is … YOU!
The secret in overcoming any obstacle is in the right mindset and attitude. I would like to share below some of the beautiful and empowering quotes that I find inspirational when I am facing big challenges. I hope they inspire and empower you too! (more…)