“The secret of many a man’s success in the world resides in his insight into the moods of men and his tact in dealing with them.” – JG Holland
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 3)
Negotiating is a necessary life skill we all have to some degree. It enables us to achieve the best results for both ourselves and the other person. Unfortunately in lots of businesses negotiation is an area that is often neglected, but that can improve a firm’s profitability as well as its standing in the eyes of its clients. This continuation of negotiating tips has been written to provide guidance in negotiation skills to debt collectors, but it is also a general guidance in everyday life negotiating. So, what are some other principles worth using in negotiating? (more…)
How do you deal with unhappy customers?
If you’re a business owner or an entrepreneur, chances are you’ve had to deal with an unhappy customer every so often. This video below by Alex Mandossian will help you understand how to effectively learn from unhappy customers, which will ultimately help boost your productivity and business. There are only few simple steps to remember, so take some time to watch the entire video now:
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 2)
‘Since negotiation is the process we use from infancy until just before we die, the issue is not a matter of recognizing that negotiation is a fundamental life skill. The real goal should be to understand how to negotiate effectively to reach wise solutions to all kinds of issues. (more…)