Collect Debt by using Great Communication

“When we change the way we communicate, we change society” ― Clay Shirky

Video courtesy of Repute Agency

Communication is a very powerful tool that can either make or break your goal for debt recovery.  Continue reading

How to Connect with a Customer when Debt Collecting?

“Forget about the sales you hope to make and concentrate on the service you want to render”. – Harry Bullis  

Customer Service in Debt Collecting

Here are 13 simple but powerful rules to follow in order to properly connect to a customer when debt collecting.  Remember an extra little guideline: always give people a great customer service and more than what they expect to get!

  1. RESPECT customer’s need for face saving – you do not have to be blunt in your fist approach and spell out that you are collecting bad debt. Continue reading