5 Powerful Communication Strategies for Top Customer Service

“Want to know how to come up top of your business competitors? Improve your Customer Service!”? Ranka Cvetkovic 

In the current customer- relationship-dominated economy, your business success is dependent on how much better your customer service is compared to your competitor’s in delivering new customer experiences.  Whether your consumer is a customer, a client, a patient or a student – the way they are being treated by your business is the deciding factor if they are coming back again.

Gone is the era of product/tangible  oriented market – customer experience is the new measurement tool for being a success or a mediocre business, no matter of what market you are in. You may have the best products and exemplary goods to offer, but without the customer’s approval for your services – you may still fail. Continue reading

Boost Productivity with Unhappy Customers

How do you deal with unhappy customers?

If you’re a business owner or an entrepreneur, chances are you’ve had to deal with an unhappy customer every so often.  This video below by Alex Mandossian will help you understand how to effectively learn from unhappy customers, which will ultimately help boost your productivity and business. There are only few simple steps to remember, so take some time to watch the entire video now:


6 Ways to Get An Angry Customer to Back Down

Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with some of the demanding and awkward situations they must face in dealing with angry customers.

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Customer Complaints – The Truth Behind Them (Part 2)

“Effective leaders use customer service tools to ensure customer satisfaction and retention, and financial growth.” 

Here are a few easy steps to get to the root of the problem and to find out how to make that client or customer a “repeater.”

LISTEN: Close your mouth and listen. DO NOT INTERRUPT!! Let him or her blow off steam, get it out, and, as psychologists and facilitators say — “vent.” Sometimes that’s all they really need to do. The complaint they have may not be the real problem. It may have been the spark that created the fury. Continue reading

Customer Complaints – The Truth Behind Them (Part 1)

Just because nobody complains doesn’t mean all parachutes are perfect.

‘Handling customer complaints is an important part of keeping your business healthy and profitable. If you want your customers and clients to come back again you must meet and exceed their expectations consistently. When that doesn’t happen you end up with a complaint — if you are lucky.

A typical business hears from only 4% of its dissatisfied customers. The other 96% quietly go away and 91% of those will never return. Continue reading

Are Your Customer Complaints Giving You a Headache?

“I will not be as those who spend the day in complaining of headache, and the night in drinking the wine that gives it.” 

Customer complaints are a part of every business, yet many business owners experience it as their worst nightmare.  Why is it so difficult to listen to someone giving you free advice on how you can improve and grow your business?  When customers complain, what is really in there for you and your business?

Commonly, most of bad comments and complaints from your customers come up at the time when you are trying to get paid for your services. Continue reading