“The secret of many a man’s success in the world resides in his insight into the moods of men and his tact in dealing with them.” – JG Holland
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 3)
Negotiating is a necessary life skill we all have to some degree. It enables us to achieve the best results for both ourselves and the other person. Unfortunately in lots of businesses negotiation is an area that is often neglected, but that can improve a firm’s profitability as well as its standing in the eyes of its clients. This continuation of negotiating tips has been written to provide guidance in negotiation skills to debt collectors, but it is also a general guidance in everyday life negotiating. So, what are some other principles worth using in negotiating? Continue reading →
“The subconscious mind is more powerful than we think, and it can either limit or empower financial success.”
So the question is, what are you focusing on most of the time? What is your chief aim, your magnificent obsession? What financial or business vision is so powerful and inspiring in your life that it continually attracts your heart-felt, invigorating, purposeful attention toward it for most of the day, every single day? If you have no such energizing vision that consistently governs your focus, attention and thoughts, you will be at the mercy of your habitual thoughts and limiting belief patterns.
“You become what you think about most.” – Earl Nightingale
Shifting your Financial Paradigm
“Current scientific evidence strongly suggests that your constant focus on financial success can actually change your brain. In their book, How God Changes Your Brain1, researchers Andrew Newberg and Mark Waldman state that, “. . . the more you meditate on a specific object—be it God, or peace, or financial success—the more active your thalamus becomes, until it reaches a point of stimulation where it perceives thoughts in the same way that other sensations are perceived.” Continue reading →
“Being on par in terms of price and quality only gets you into the game. Service wins the game.’ – Tony Alessandra
If you want to make things happen the ability to motivate yourself and others is a crucial skill. Smart businesses use motivation to get results in their debt collecting. Motivation requires a delicate balance of communication, policy and incentives.
At the same time, if you want your customers to pay up consistently and on time, you have to have the ability and techniques to make them want to avoid the negative consequences if they do not pay debt on time. Continue reading →
For many business owners, making a debt collection call is one of the hardest things to do.
Certainly, there is a good reason for this kind of hesitation. Making debt collection calls is an art. You need to be alert all the time, anticipate what the customer is going to say and at the same time be ready for anything. You have to stay in control of the phone call, and the same time you have to be gentle enough to lead the client to the resolution stage. Making collection calls has clearly some advantages over other collecting methods. Continue reading →
“Shallow men believe in luck, believe in circumstances….Strong men believe in cause and effect.” — Ralph Waldo Emerson
Ok, you are asking, “What does my business have to do with unethical cash collecting?” To explain this I am happy to share my recent personal experience, so just keep on reading…
Recently, due to my child not feeling well, I was urgently flying back home from a seminar in Melbourne with a major Australian airline. As their frequent flyer member with a return ticket for the next day, I did not expect any major problems. I was greatly mistaken! Continue reading →