“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 2)
‘Since negotiation is the process we use from infancy until just before we die, the issue is not a matter of recognizing that negotiation is a fundamental life skill. The real goal should be to understand how to negotiate effectively to reach wise solutions to all kinds of issues. Continue reading →
“I’d like to add that negotiating is not something to be avoided or feared – it’s an everyday part of life.” – Leigh Steinberg
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 1)
Negotiation is a rather complex interaction. Capturing and controlling all its complexity is a very difficult task that requires knowledge, understanding and lots of practice. Below are some of the essentials of negotiating:
Know what you are trying to achieve
Having a clearly defined goal before you start the process of negotiation is a must. At first, it really helps if you write it down and keep it somehow visible for yourself. Later, when you get more practice and experience this would come naturally as the first step. Continue reading →
Observing a Master Negotiator at work … is an ‘Art Form’. But, did you realise YOU could EASILY become one yourself?
NEGOTIATION is an essential skill in our everyday interactions. We daily use it in all areas of our life without even realising it. Some people are naturally better negotiators than most. But negotiation is a skill that all of us can learn to master if we put an effort into it.
Becoming a master negotiator will help everyone generally in life, but especially in business.
The role of effective negotiation cannot be underestimated in the debt collection. Debt collecting requires you to become a master negotiator and master the skill of finding a win-win situation that would make your client happy to pay you, and to pay you as soon as possible. Continue reading →
“Being on par in terms of price and quality only gets you into the game. Service wins the game.’ – Tony Alessandra
If you want to make things happen the ability to motivate yourself and others is a crucial skill. Smart businesses use motivation to get results in their debt collecting. Motivation requires a delicate balance of communication, policy and incentives.
At the same time, if you want your customers to pay up consistently and on time, you have to have the ability and techniques to make them want to avoid the negative consequences if they do not pay debt on time. Continue reading →
Suze Orman is a well known and highly respected financial advisor. She knows MONEY.
In this video she is talking about getting you a financial first aid! When you get yourself in a situation of financial exhaustion, the first step is to get some oxygen (some breathing time given by debt specialists / agencies).
Getting debt agencies or other 3rd party financial specialists to help you is your first aid ONLY ! Continue reading →
“Some business owners have had their business for months or even years and when I give talks about credit policies, credit limits, and credit applications, they say, “I never did any of that and I have so many customers that owe me money and are past due.” Many think it is too late to do anything about it, or they are afraid to ask a customer for the money or ask them to fill out a credit application. They think they will make the customer mad and lose the business. If the customer is past due or not paying you, why do you worry about alienating them? This is a customer you do not need. If someone is not paying you, they are not helping you. Wouldn’t you rather have a customer that pays you? Stop working for free.
If you have customers that owe you money right now, today, you can and should do something about it. Add up how much money is past due or is not being paid, the dollar amount will shock you. Now is the time to take action!” Continue reading →