“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 2)
‘Since negotiation is the process we use from infancy until just before we die, the issue is not a matter of recognizing that negotiation is a fundamental life skill. The real goal should be to understand how to negotiate effectively to reach wise solutions to all kinds of issues. Continue reading →
“You become what you think about most.” – Earl Nightingale
Shifting your Financial Paradigm
“Current scientific evidence strongly suggests that your constant focus on financial success can actually change your brain. In their book, How God Changes Your Brain1, researchers Andrew Newberg and Mark Waldman state that, “. . . the more you meditate on a specific object—be it God, or peace, or financial success—the more active your thalamus becomes, until it reaches a point of stimulation where it perceives thoughts in the same way that other sensations are perceived.” Continue reading →
“I’d like to add that negotiating is not something to be avoided or feared – it’s an everyday part of life.” – Leigh Steinberg
Continuation of “Essential Debt Collecting Skills – Negotiating” (Part 1)
Negotiation is a rather complex interaction. Capturing and controlling all its complexity is a very difficult task that requires knowledge, understanding and lots of practice. Below are some of the essentials of negotiating:
Know what you are trying to achieve
Having a clearly defined goal before you start the process of negotiation is a must. At first, it really helps if you write it down and keep it somehow visible for yourself. Later, when you get more practice and experience this would come naturally as the first step. Continue reading →
Observing a Master Negotiator at work … is an ‘Art Form’. But, did you realise YOU could EASILY become one yourself?
NEGOTIATION is an essential skill in our everyday interactions. We daily use it in all areas of our life without even realising it. Some people are naturally better negotiators than most. But negotiation is a skill that all of us can learn to master if we put an effort into it.
Becoming a master negotiator will help everyone generally in life, but especially in business.
The role of effective negotiation cannot be underestimated in the debt collection. Debt collecting requires you to become a master negotiator and master the skill of finding a win-win situation that would make your client happy to pay you, and to pay you as soon as possible. Continue reading →
‘Do not wait; the time will never be ‘just right.’ Start where you stand, and work withwhatever tools you may have at your command, and better tools will be found as you go along.’ – Napoleon Hill
There is no better time to crash change your financial philosophy and habits, than when you are already in debt. For some reason, a real crisis is the best push to motivate us to change our old ways and habits to avoid the same pain.
“Being on par in terms of price and quality only gets you into the game. Service wins the game.’ – Tony Alessandra
If you want to make things happen the ability to motivate yourself and others is a crucial skill. Smart businesses use motivation to get results in their debt collecting. Motivation requires a delicate balance of communication, policy and incentives.
At the same time, if you want your customers to pay up consistently and on time, you have to have the ability and techniques to make them want to avoid the negative consequences if they do not pay debt on time. Continue reading →