For many business owners, making a debt collection call is one of the hardest things to do.
Certainly, there is a good reason for this kind of hesitation. Making debt collection calls is an art. You need to be alert all the time, anticipate what the customer is going to say and at the same time be ready for anything. You have to stay in control of the phone call, and the same time you have to be gentle enough to lead the client to the resolution stage. Making collection calls has clearly some advantages over other collecting methods. Continue reading