Have you heard about the recent changes to credit card surcharging? The Australian Competition and Consumer Commission (ACCC) said the ban, which has been in effect for large businesses since ...
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Customer Service in Debt Collecting
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Customer Services
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Debt Collecting Techniques
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Debt Collecting Technology
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Debt Collection
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Debt Management
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General
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Handy Tips
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Interesting Facts
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Q & A
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Record Keeping
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Uncategorized
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Collect Debt by using Great Communication
Collect Debt by using Great Communication
“When we change the way we communicate, we change society” ― Clay Shirky Video courtesy of Repute Agency Communication is a very powerful tool that can either make or break your goal for debt recovery. ...
How to Connect with a Customer when Debt Collecting?
How to Connect with a Customer when Debt Collecting?
“Forget about the sales you hope to make and concentrate on the service you want to render”. – Harry Bullis Customer Service in Debt Collecting Here are 13 simple but powerful rules to follow in order to properly connect to a cu...
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5 Powerful Communication Strategies for Top Customer Service
5 Powerful Communication Strategies for Top Customer Service
“Want to know how to come up top of your business competitors? Improve your Customer Service!”? Ranka Cvetkovic In the current customer- relationship-dominated economy, your business success is dependent on how much better your customer...
Boost Productivity with Unhappy Customers
Boost Productivity with Unhappy Customers
How do you deal with unhappy customers? If you’re a business owner or an entrepreneur, chances are you’ve had to deal with an unhappy customer every so often. This video below by Alex Mandossian will help you understand how to effectively learn...
6 Ways to Get An Angry Customer to Back Down
6 Ways to Get An Angry Customer to Back Down
Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with so...
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Build Your Power Of Persuasion By Practicing 6 Simple Techniques
Build Your Power Of Persuasion By Practicing 6 Simple Techniques
“When you collect bad loans… you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation” – John Stumpf We all use persuasion in our daily lives, both at home an...
Simple Debt Collecting Strategy: Kindness & Empathy
Simple Debt Collecting Strategy: Kindness & Empathy
“My religion is kindness” – Dalai Lama Professional debt collectors know that most people end up with debt as a result of other life difficulties. It is also obvious that most people are decent and would love to sort out thei...
Who To Call 1st When Debt Collecting?
Who To Call 1st When Debt Collecting?
This is a very frequent question from people who debt collect in their businesses. Obviously, you would need to call ALL clients or customers with outstanding and due accounts. However, “Who to call 1st when debt collecting?” is a GREAT quest...
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How To Boost Your Cash Flow By Using SMS
How To Boost Your Cash Flow By Using SMS
“My kids idea of a hard life is to live in a house with only one phone: – George Foreman Having worked with different businesses in different industries, we have noticed a stigma among business owners that keeps on popping up every now ...
Improve Debt Collection Processes Using Voice & SMS
Improve Debt Collection Processes Using Voice & SMS
“In this new wave of technology, you can’t do it all yourself, you just have to form wise alliances” – CS Helu ‘Collecting debts in the current financial environment can be an expensive and time consuming process. Th...
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Excessive EFTPOS Fees Scrapped From 1st September 2017
Excessive EFTPOS Fees Scrapped From 1st September 2017
Have you heard about the recent changes to credit card surcharging? The Australian Competition and Consumer Commission (ACCC) said the ban, which has been in effect for large businesses since last September, will extend to all businesses that are...
Cash Flow – Does Fear of Rejection Stop You from Collecting Debt?
Cash Flow – Does Fear of Rejection Stop You from Collecting Debt?
“Consult not your fears but your hopes and your dreams. Think not about your frustrations, but about your unfulfilled potential. Concern yourself not with what you tried and failed in, but with what it is still possible for you to do.” – Pope J...
5 Tips for Preventing and Dealing with Non-Paying Clients
5 Tips for Preventing and Dealing with Non-Paying Clients
Courtesy of Small Business Success Blog Late or non-paying clients are a hard fact of business. Small businesses in particular are vulnerable because they lack the accounting and legal resources to deal with these customers, with collections fallin...
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Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)
Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)
In business you get what you want by giving other people what they want. All you need to do – listen well! Let’s take a look at some signs and symptoms that may be early indicators of bad debt problems. Observing these early signs and inves...
The Power of Regular Account Statements
The Power of Regular Account Statements
“Diligence is the mother of good fortune. ”? Benjamin Disraeli Sound account receivable processes are a part of an effective bad debt risk management system. Standard processes and procedures would allow your business to first manage risk rather ...
Debt-Free Holiday Tips for this Season
Debt-Free Holiday Tips for this Season
“Too many people spend money they haven’t earned to buy things they don’t want to impress people they don’t like” – Will Smith The Holiday Season tends to lure us all into getting into more spending and debt. Big-item buying and unpla...
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What You Need to Know About Robo Debt – It Is ILLEGAL!
What You Need to Know About Robo Debt – It Is ILLEGAL!
Most probably you have come across the term Robo-Debt in the recent Australian mainstream media. However, many people are still unclear what the term really means. What Is Robo-Debt? Robo-debt relates to the Australian Federal Gov...
The Rise of Digital Makes Work Training for Soft Skills the #1 Priority
The Rise of Digital Makes Work Training for Soft Skills the #1 Priority
If you have noticed changes in your employee’s talents and shortcomings, welcome aboard. The path to work success is changing. It had long been predicted by the futurists & now the workforce agrees, work training for soft skills i...
Happy Easter
Happy Easter
Easter is meant to be a symbol of hope, renewal, and new life. Easter is here and it is a wonderful time of the year. We wish you blessings of God and that your business gets profitable. Have a beautiful, loving and profitable Easter! ...
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Secrets To Becoming More Productive
Secrets To Becoming More Productive
Courtesy of Anna Vital & Catherine Clifford “You know those people who get so much done it seems like they have 30 hours in every day while the rest of us mere mortals have a measly 24? You know, the ones who seem to get more accomplished...
Learn to Speak the Language of Success
Learn to Speak the Language of Success
“Be still when you have nothing to say; when genuine passion moves you, say what you’ve got to say, and say it hot.” – DH Lawrence We all want to be successful, but most of us don’t know how to get there. What makes ...
Plan Financial Freedom this 2013
Plan Financial Freedom this 2013
“Always bear in mind that your own resolution to succeed is more important than any one thing.” ? Abraham Lincoln After the rush and thrill of the Holiday season, this is a perfect opportunity for all of us to sit back, summarize the highs ...
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How To Overcome Rejection? – Part 2
How To Overcome Rejection? – Part 2
What’s your personal experience with being rejected? How do you respond to being rejected? What are the feelings you experience when rejected? Do these feelings affect you in your day to day life; does rejection affect your self estee...
How To Overcome Rejection? – Part 1
How To Overcome Rejection? – Part 1
“I take rejection as someone blowing a bugle in my ear to wake me up and get going, rather than retreat” – Sylvester Stallone Recently I read an interesting article about rejection that made me stop and think for a moment. Why is...
Some Interesting Facts in Debt Collecting
Some Interesting Facts in Debt Collecting
“The best way to learn facts is by failing” – unknown If you are doing your own business debt collecting, you might be surprised to learn the following facts from the inside debt collecting industry. 20% of your clients/customers make 8...
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Debt Collecting – Frequently Asked Questions & Answers (Part 2)
Debt Collecting – Frequently Asked Questions & Answers (Part 2)
“To always develop and grow, I’m always asking questions.” Q Why would my small business need a Credit Control System, when my business turnover is not very big, Isn’t this kind of professional approach only for much bigg...
Debt Collecting – Frequently Asked Questions and Answers (Part 1)
Debt Collecting – Frequently Asked Questions and Answers (Part 1)
“Debt – An ingenious substitute for the chain and whip of the slavedriver.” – Ambrose Bierce This is our first post in the series of the most frequently asked questions and answers regarding debt collecting. Q How quickly ...
Q & A: How to Organise an Effective Debt Repayment Plan?
Q & A: How to Organise an Effective Debt Repayment Plan?
At some point, most businesses will come to the stage in debt collecting that a debt could be collected only by accepting installment payments. If you are serious about collecting your debt, you need to re-negotiate the payment agreement and set up a...
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Bad Debt – How To Write It Off In MYOB
Bad Debt – How To Write It Off In MYOB
When a bad debt could not be collected after trying all possible collection methods, than a record adjustment must be made to reflect the uncollected payment. This is known as a Bad Debt Write Off. A general journal entry must be made to reflect th...
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Happy Easter
Happy Easter
Easter is meant to be a symbol of hope, renewal, and new life. Easter is here and it is a wonderful time of the year. We wish you blessings of God and that your business gets profitable. Have a beautiful, loving and profitable Easter! ...
Build Your Power Of Persuasion By Practicing 6 Simple Techniques
Build Your Power Of Persuasion By Practicing 6 Simple Techniques
“When you collect bad loans… you sure learn a lot about making good ones. You also learn a lot about the power of persuasion, persistence and desperation” – John Stumpf We all use persuasion in our daily lives, both at home an...
Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)
Early Warning Signs & Symptoms of Bad Debt from Inside Your Business (Part 2)
In business you get what you want by giving other people what they want. All you need to do – listen well! Let’s take a look at some signs and symptoms that may be early indicators of bad debt problems. Observing these early signs and inves...
