‘As I go through all kinds of feelings and experiences in my journey through life — delight, surprise, chagrin, dismay — I hold this question as a guiding light: “What do I really need right now to be happy?” What I come to over and over again is that only qualities as vast and deep as love, connection and kindness will really make me happy in any sort of enduring way.’ Salzberg 
‘If you’re a debt collector, it’s like getting struck by lightning every now and then. You’re having a great day and then BLAM! Your debtor who you chase for payment starts being really unpleasant and yelling at you over the phone. Something is terribly wrong and you are in the hot seat.
What do you do?
Don’t panic! You’re human and there’s no way to be totally calm when a client is angry. But you need to keep your head clear. How? By remembering one word: ANGER.’…
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I liked your topic on collecting debt and keeping clients in the business. This one is a tough one for me in my business. I find it hard to ask for money they owe me. Great little guide you’ve got there! It will definitely keep me focused on different mindset next time I get an unpleasant client. This is very, very valuable to know. Thanks for sharing
This site is like a classroom, except I don’t hate it. lol