‘Do not wait; the time will never be ‘just right.’ Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along.’ – Napoleon Hill There is no better time to ...
Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with ...
“Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.” – Dale Carnegie Are ...
“Customer service is not a department, it’s an attitude!” – Unknown This is the 2nd part of the article, read our first blog post as an introduction… A good debt collector knows that the “Carrot and Stick” approach ...
“Being on par in terms of price and quality only gets you into the game. Service wins the game.’ – Tony Alessandra If you want to make things happen the ability to motivate yourself and others is a crucial skill. Smart ...
“I like to do all the talking myself. It saves time, and prevents arguments.” – Oscar Wilde ” A foolish man tells a woman to stop talking, but a wise man tells her that her mouth is extremely beautiful when her lips are ...
“Don’t use words too big for the subject. Don’t say “infinitely” when you mean “very”; otherwise you’ll have no word left when you want to talk about something really infinite.’ – CS ...
Facing Bad Debt In Your Business? Problems collecting your bad debt – Fast & Easy way to collect it Now! Collecting Your Own Bad Debt Is Possible… Learn inside knowledge to To Stop Bad Debt! “A COMPLETE Step-by-Step GUIDE ...
“Being defeated is often a temporary condition. Giving up is what makes it permanent” – Marilyn vos Savant We all live in a world full of constant motion and change, packed with never ending business and personal challenges. ...
“Effective leaders use customer service tools to ensure customer satisfaction and retention, and financial growth.” ‘Here are a few easy steps to get to the root of the problem and to find out how to make that client or ...