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Customer Complaints – The Truth Behind Them (Part 1)

Just because nobody complains doesn’t mean all parachutes are perfect. ‘Handling customer complaints is an important part of keeping your business healthy and profitable. If you want your customers and clients to come back again you ...

Are Your Customer Complaints Giving You a Headache?

“I will not be as those who spend the day in complaining of headache, and the night in drinking the wine that gives it.”  Customer complaints are a part of every business, yet many business owners experience it as their worst ...

Cash Collecting – Electronic VS Standard Invoicing

Should your business cash collecting be evolving and changing with the technology?  In today’s world when everything is becoming virtual overnight, cash collecting has been also moving towards full automation and paperless existence. Research by ...

Debt Collection Tips – Making a Telephone Call

For many business owners, making a debt collection call is one of the hardest things to do.  Certainly, there is a good reason for this kind of hesitation. Making debt collection calls is an art. You need to be alert all the time, anticipate ...

Have Debt & You’ll Feel Empowered!

‘Want to boost your self-esteem? Then pile up on the debt.’  ‘This is a surprising claim made by a new study which says young adults who saddle themselves with debt will feel empowered and feel better about themselves. “Debt can be a good ...

The Funny Side of Debt

“If you think nobody cares if you’re alive, try missing a couple of car payments.” – Earl Wilson  Let us bring some light into debt situations: here are some money jokes. “A businessman walked into a New York City ...

Is Your Invoice Hurting Your Cash-Flow? – 15 Key Elements to Turn it Your Cash Collecting Helper

The truth is that many operating businesses do not have properly drafted and defined invoices given to their customers/clients.   I have seen it too many times that often very important information is simply missing from the invoice.  This ...

How to collect debt and keep the client for years to come

‘As I go through all kinds of feelings and experiences in my journey through life — delight, surprise, chagrin, dismay — I hold this question as a guiding light: “What do I really need right now to be happy?” What I ...

Unethical Cash Collecting Exposed – Are You Making These 10 Mistakes In Your Business?

“Shallow men believe in luck, believe in circumstances….Strong men believe in cause and effect.” — Ralph Waldo Emerson Ok, you are asking, “What does my business have to do with unethical cash collecting?” To explain this I am happy to share my ...

Q & A: How to Organise an Effective Debt Repayment Plan?

At some point, most businesses will come to the stage in debt collecting that a debt could be collected only by accepting installment payments. If you are serious about collecting your debt, you need to re-negotiate the payment agreement and set ...

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