5 Powerful Communication Strategies for Top Customer Service
“Want to know how to come up top of your business competitors? Improve your Customer Service!”? Ranka Cvetkovic In the current customer- relationship-dominated economy, your business success is dependent on how much better your customer service is compared to your competitor’s in delivering new customer experiences. Whether your consumer is a customer, a client, a…
Boost Productivity with Unhappy Customers
How do you deal with unhappy customers? If you’re a business owner or an entrepreneur, chances are you’ve had to deal with an unhappy customer every so often. This video below by Alex Mandossian will help you understand how to effectively learn from unhappy customers, which will ultimately help boost your productivity and business. There…
6 Ways to Get An Angry Customer to Back Down
Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with some of the demanding and awkward situations they must face in dealing with angry customers.
Customer Complaints – The Truth Behind Them (Part 2)
“Effective leaders use customer service tools to ensure customer satisfaction and retention, and financial growth.” ‘Here are a few easy steps to get to the root of the problem and to find out how to make that client or customer a “repeater.” LISTEN: Close your mouth and listen. DO NOT INTERRUPT!! Let him or her…
Customer Complaints – The Truth Behind Them (Part 1)
Just because nobody complains doesn’t mean all parachutes are perfect. ‘Handling customer complaints is an important part of keeping your business healthy and profitable. If you want your customers and clients to come back again you must meet and exceed their expectations consistently. When that doesn’t happen you end up with a complaint — if…
Are Your Customer Complaints Giving You a Headache?
“I will not be as those who spend the day in complaining of headache, and the night in drinking the wine that gives it.” Customer complaints are a part of every business, yet many business owners experience it as their worst nightmare. Why is it so difficult to listen to someone giving you free advice…