Essential Debt Collecting Skills – Negotiating
Observing a Master Negotiator at work … is an ‘Art Form’. But, did you realise YOU could EASILY become one yourself? NEGOTIATION is an essential skill in our everyday interactions. We daily use it in all areas of our life without even realising it. Some people are naturally better negotiators than most. But negotiation is…
6 Ways to Get An Angry Customer to Back Down
Dealing with customers on the phone is arguably more difficult than dealing with customers in “face to face” situations. This short training telephone skill video will provide practical tips and techniques to support your staff in dealing with some of the demanding and awkward situations they must face in dealing with angry customers.
Debt Collections – How To Get Customers To Pay up (Part 2)
“Customer service is not a department, it’s an attitude!” – Unknown This is the 2nd part of the article, read our first blog post as an introduction… A good debt collector knows that the “Carrot and Stick” approach also works with customers. So, how does this technique work in debt collecting? The previous post was…
Debt Collection – How to Get Customers to Pay Up (Part 1)
“Being on par in terms of price and quality only gets you into the game. Service wins the game.’ – Tony Alessandra If you want to make things happen the ability to motivate yourself and others is a crucial skill. Smart businesses use motivation to get results in their debt collecting. Motivation requires a delicate…
How To Not Collect a Debt (Part 2)
“I like to do all the talking myself. It saves time, and prevents arguments.” – Oscar Wilde ” A foolish man tells a woman to stop talking, but a wise man tells her that her mouth is extremely beautiful when her lips are closed” – unknown The video in the previous post is funny, as…
How to collect debt and keep the client for years to come
‘As I go through all kinds of feelings and experiences in my journey through life — delight, surprise, chagrin, dismay — I hold this question as a guiding light: “What do I really need right now to be happy?” What I come to over and over again is that only qualities as vast and deep…